Privacy Policy

• When This Policy Applies
• Personal Data We Collect
• Cookie Policy 
• General Privacy Rights and Choices
• Disclosure of Personal Information
• Security
• Children’s Privacy
• State Privacy Rights
• Retention & Deletion
• Complaints
• Contact Us
• Changes

• When you provide us your Personal Information, in person, during a telephone call, via teleconference, or via the Platforms.
• When you fill out any form whether in person or on our Platforms, including but not limited to, the forms to schedule an initial consultation, to request service and product information, to report a problem with our Platforms or services, to receive communications, to receive renew u offers, to participate in a sweepstake, quiz, game, or survey (“Form”).
• When you interact with our Platforms, including but not limited to, through an interactive feature such as an interactive quiz, and or a third party platform, by posting comments or reviews about us, or when you initiate a live chat with one of our representatives.
• When you correspond with us by sending us an email, a letter, a message through social media, or through any other form of electronic communication.

• We may collect Personal Information from third parties with whom we have a relationship, including but not limited to our marketing partners, business affiliates, data brokers, and technology providers (such as internet service providers, operating systems, browsers, social media seek programs, etc.). Please know that we are not responsible for the accuracy of the Personal Information provided to us by third parties or how such third parties collect and use Personal Information. Keep in mind that when you use social media, Information you have shared may be public, and accessible publicly and indexable by search engines.

• Find out how to contact you and determine how you wish to be contacted, including via telephone call, text message, email, or physical correspondence.
• Deliver any information, offers, promotions, products, or services that you may have requested.
• Notify you of renew u´s latest offers and promotions.
• Manage our business relationship including reminding you of an appointment, sending you a billing statement, upholding our legal agreements, making material changes to this website or our services.
• Better tailor our offers to your specific needs.
• Develop new services.
• Combine anonymous information we have collected with your Personal Information to have a complete profile about you.
• Improve the content and administration of our Platforms and our social or networking applications and our marketing content.
• Ensure that our advertising partners will display renew u offers which may interest you as you browse the internet.
• Give you important notices regarding any of the above.
• Fulfill any other purpose for which you consented, or which may have been described to you when you provided the Information.
• Comply with legal requirements

• Inform you of what personal data we have about you that is under our control;
• Amend or correct such personal data or any previous privacy preferences you selected, or direct you to applicable tools; and/or
• Delete such personal data or direct you to applicable tools.
• Opt-out of our use of Personal Information for certain purposes (e.g. marketing communications).

• Social Networking Sites and third-party platforms. From time to time, when you interact with third-party company sites or platforms, such as social networking sites, analytics service, or an advertising network partner, these third-party sites or platforms may require that you or renew u share your Personal Information. If you agree to interacting with those sites or platforms, such as by clicking on an ad on Facebook, or by logging in to your Zoom account for a teleconference with a renew u employee, for instance, it means that you are consenting to our sharing of your Personal Information with those sites and acknowledge that we will do so. Please note that once we share or post your Personal Information with such company, your Personal Information becomes subject to the other company’s privacy practices and may become public depending on those practices. renew u will have no way to control what such company does with your Personal Information after you have consented to our sharing of it. 
• Analytics services and Advertising Networks and or Providers. When you visit our Platforms, we may be sharing Personal Information with certain parties about your browsing or usage, pursuant to our agreements with them, to measure and target ads about products and services tailored to your interests. These third parties use cookies, web beacons, pixel tags and similar technologies to collect or receive information about your interaction with us on our websites and elsewhere on the internet (“Tracking Data”) and use such Tracking Data to display ads for renew u and other companies when you visit this or other websites. To learn more about browser tracking signals please visit http://allaboutdnt.org.
• Affiliates. renew u shares your Information with its affiliates, subsidiaries, or parent companies from time to time to provide services to you or when our affiliates, subsidiaries or parent companies require that Information to provide services to us. In addition, renew u may share Information with its affiliates to coordinate its activities and services and to understand and take advantage of market opportunities. If we disclose your Personal Information to our affiliates, we require our affiliates to maintain administrative, technical, and physical security measures to protect your Personal Information in accordance with this Privacy Policy.
• Service Providers. renew u may share your Personal Information on a need to know basis with trusted third-party service providers, such as data analytics and marketing companies, online e-commerce platforms like Shopify and Amazon where we may sell our products and services to you, credit card companies, mailing services, calling centers, or subcontracting customer service agencies, when it is necessary for those third parties to provide services to you personally, or on our behalf. In general, third-party service providers used by us will only collect, use and disclose your Personal Information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For those providers, we recommend that you read their privacy policies so you can understand the manner in which your Personal Information will be handled by those providers. Once you leave our Platforms or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy.

• Legal and Safety Obligations. Under certain circumstances, we may be bound to disclose Information if (i) required to do so by law, search warrant, subpoena, court order or other legal process, (ii) requested by law enforcement or other government authorities, or (iii) if we believe such action is necessary to protect and defend the rights, property or personal safety of our company and its Platforms, visitors to the renew u website, and clients of our services, generally.
• Change of Control or Other Business Transactions. We may disclose Personal Information about you to prospective acquirers, their representatives and other relevant participants in connection with any sale, merger, acquisition, restructuring, or change in control involving all or a portion of the renew u trademark and affiliated business, including in connection with bankruptcy or similar proceedings or transactions of the owner of the renew u mark.  

• Right to Know. You have the right to request that we disclose information about our collection and use of your personal information over the past 12 months, including, what categories of personal information we have collected about you; categories of sources from which the personal information is collected; categories of Personal Information that we sold or disclosed for a business purpose about you; categories of third-parties to whom the Personal Information was sold or disclosed for a business purpose; and the business or commercial purpose for collecting or selling Personal Information. Please note that much of the information you can make a request for is already contained in this Policy. Should you wish to exercise this right, please see the “How to Contact Us” section below which explains how to do so. We may ask for some Personal Information in order to verify your identity and your rights to the data subject to your request.

• Information protected by attorney-client privilege.
• Information that is part of a formal dispute resolution process.
• Information that would reveal the Personal Information or confidential commercial information of another person or business.
• Information that is prohibitively expensive to provide.

• Right to Correct Information. Under some laws, you have the right correct or rectify incorrect Personal Information that we hold about you, subject to certain exceptions as required or permitted by applicable law.

• Right to Delete. You have the right to request that we delete your Personal Information; however, this right is limited by several exceptions. Fundamentally, if we have a permissible need to retain Personal Information, we are not under an obligation to delete such information, even when requested. Generally, we retain Personal Information so we may complete the transaction for which the personal information was collected, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between us and you; detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity; debug to identify and repair errors that impair existing intended functionality of our online properties; enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us; comply with a legal obligation; or otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which your provided the information. As such, we generally do not accept requests to delete Personal Information. However, we will respond to requests to remove Personal Information from some of our systems as a part of a request to close or otherwise disable a membership account. If you would like to request deletion of Personal Information, please see the section below which explains how to do so. We may ask for some Personal Information to verify your identity and your rights to the data subject to your request.
• Right to Opt-Out. We do not sell your Personal Information to third-parties as defined by California law. As such there is no need for you to opt-out of the sale of your Personal Information. However, we do share Personal Information with third-parties for marketing purposes and permit our marketing partners to collect data directly from you. You may choose to opt-out of the sharing of your Personal Information with third-parties for marketing purposes at any time by submitting a request as specified in the “How to Contact Us” Section below. Please note that this opt-out does not prohibit disclosure made for non-marketing purposes.

• As necessary to provide you with contracted services: We process your Personal Information on the basis of our contractual relationship in order to perform and manage our services to you pursuant to the transaction (i.e., providing you with our services, products, manage our relationship including billing, compliance with contractual obligations, and related administration). If we do not process your personal data for these purposes, we may not be able to provide you with all services and products; 
• Consistent with specific revocable consents: We rely on your prior consent to utilize cookies to engage advertising and analytics partners to deliver tailored advertising and analysis of our website usage. You have the right to withdraw your consent at any time by visiting our cookie management tool, available Cookies Settings;  
• As necessary to comply with our legal obligations: We process your Personal Information to comply with the legal obligations to which we are subject for the purposes of compliance with applicable laws, regulations, codes of practice, guidelines, or rules applicable to us, and for responses to requests from, and other communications with, competent public, governmental, judicial, or other regulatory authorities;
• To protect your vital interests or those of others: We process certain personal data in order to protect vital interests for the purpose of detecting and preventing illicit activities that impact vital interests and public safety, including child sexual abuse material; and
• As necessary for our (or others’) legitimate interests, unless those interests are overridden by your interests or fundamental rights and freedoms, which require protection of personal data: We process your personal data based on such legitimate interests to (i) enter and perform the contract with the account owner and/or reseller providing you with the Products (which includes billing, compliance with contractual obligations, and related administration and support); (ii) develop, test, and improve our Products and troubleshoot products and features; (iii) ensure authentication, integrity, security, and safety of accounts, activity, and Products, including detect and prevent malicious conduct and violations of our terms and policies, prevent or investigate bad or unsafe experiences, and address security threats; (iv) send marketing communications, advertising, and promotions related to the Products; and (v) meet our corporate and social responsibility commitments, protect our rights and property and the ones of our customers, resolve disputes, and enforce agreements.